Contact the Support Team

Languages and Hours

Support is available in English and Bahasa Malaysia. Agents are fluent in both and can switch between them during the same conversation if needed. The team is online 24 hours a day, seven days a week. There is no scheduled downtime, so you can reach someone at any time, including public holidays.

Typical Reply Times

Live chat replies are almost instant. Most queries are answered within one to two minutes during normal traffic. If the queue is long, you may wait a little longer, but rarely more than five minutes. The contact form is reviewed in the order it is received. You can expect a written reply within 24 hours, often sooner. The response will be sent to the email address you provided in the form.

Which Channel to Use

Live chat is the fastest way to get help with anything account-related: login issues, deposits, withdrawals, or bonus queries. The chat opens in the lobby and connects you to a real agent within seconds. The contact form is best for matters that need a written record, such as disputes, verification requests, or formal complaints. Use it when you want a reply you can keep or forward.

What Not to Send on Public Channels

Never share your account password, the full number of any card, or a one-time verification code through live chat, social media, or any public channel. No legitimate agent will ask for these. If anyone requests such information, end the conversation immediately and report it through the contact form. The platform will never ask for your full card number or your password outside a secure login page.

What to Have Ready Before Chat

Before you open a live chat, have your account username handy. The agent will ask for it to pull up your profile and see your recent activity without delay. If your query is about a transaction, note the approximate time it was made and the payment channel used — for example, Touch 'n Go e-wallet or a bank transfer. This lets the agent check the status in one go.

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