Frequently Asked Questions
What This Page Covers and Still Have Questions?.
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What This Page Covers
This page answers the most common questions players ask about using the site. Topics include deposits, withdrawals, account verification, bonus rules, payment methods, mobile compatibility, game disconnections, and deposit limits. Each answer is written to give you a clear, direct explanation without extra detail. If you need more information on a specific topic, use the search bar or browse the help centre after logging in.
Still Have Questions?
If your question is not listed here, the quickest way to get an answer is to contact customer support through the live chat feature on the site. Support is available 24 hours a day in both English and Bahasa Malaysia. You can also check the terms and conditions page or the dedicated help section in the lobby. For account-specific issues, the support team can pull up your details and provide personalised assistance.
The same ground for Slot, Fish Shooting, Live Dealer, Mini Games is covered on their own pages, alongside the promotions.
While you are here
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw any winnings from a bonus. For example, a 10x turnover on a RM50 bonus means you need to place bets totalling RM500 before cashing out.
What is the minimum deposit?
Deposits start from RM30 on e-wallet channels and RM50 on bank transfer. The cashier lists DuitNow, Boost and Touch ’n Go.
Do I need to verify my account? When?
Yes, you must verify your account before your first withdrawal. You will be asked to upload a copy of your MyKad or passport and a recent utility bill. Verification is usually completed within a few hours.
Is there an app?
It runs in a mobile browser. There is nothing to install and no app store step, and slot and fish shooting behave identically on a phone.
Where does a withdrawal land?
Back through the funding channel in most cases — DuitNow and Boost among them. Where that is not possible the cashier says so before the request is made.
What happens if a game disconnects mid-round?
After reconnecting, first check your account or bet history to see whether the round was recorded. If the bet appears in history, the outcome will settle as normal. If it does not appear, contact support with the game name and time.